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Service as Strong as Our Straws!!

Questions from Clients, Answered Below:

Common purchase queries answered

Orders and Shipping

OkStraw offers same-day shipping for orders placed Monday through Friday prior to 12:30pm PST. Shipping times depend upon the parcel service selected – typically between 2 and 5 business days. 

Contact sales@okstraw.com or call +1(866)939-3227 for assistance in creating an OkStraw customer account. 

Our Straw Experts are ready to help. Contact our team at sales@okstraw.com or call +1(866)939-3227 for assistance in updating your shipping information. 

We will provide shipping tracking information upon the receipt and confirmation of your order. Contact our team of Straw Experts sales@okstraw.com or call +1(866)939-3227 for additional assistance in tracking shipping

OkStraw only keeps credit card information in a secure location through the support of Braintree by PayPal if you choose the option for us to securely store your information for future orders. 

Depending on the location you are purchasing from and your reseller status, we charge sales tax in accordance with all local, state, and federal laws. 

OkStraw ships to the continental United States through our website. Please contact our team of Straw Experts at sales@okstraw.com or call +1(866)939-3227 for assistance in making orders outside of those areas. 

If you need to swap an item

Returns and Exchanges

We accept returns up to 30 days of receipt of goods. Please see our Refund Policy & Payment for additional information. 

Our goal is Service as Strong as our Straws! Be encouraged to contact our Straw Experts. at sales@okstraw.com or call +1(866)939-3227 for assistance in correcting the items your received. 

OkStraw will ensure that you are satisfied with your purchase.  Please email sales@okstraw.com or call +1(866)939-3227 for assistance in correcting the items your received. 

Please contact sales@okstraw.com or call +1(866)939-3227 for assistance in mailing returns.

Our warehouse address is:

OkStraw Paper Straws

920 Fesler Street

El Cajon, CA 92020

Please contact sales@okstraw.com or call +1(866)939-3227 for customer support. 

We can help!  Simply contact edward@okstraw.com or call +1(866)939-3227 for assistance in correcting your entered order information. 

Yes!

Please contact edward@okstraw.com or call +1(866)939-3227 for assistance in correcting your order.

Always!

Please contact edward@okstraw.com or call +1(866)939-3227 for assistance in Pre-orders.

Free Continental US Shipping

On all orders

Easy 30 days returns

30 days money back guarantee

United States Support

Support from San Diego, CA

100% Secure Checkout

PayPal / MasterCard / Visa