Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
OkStraw does same-day shipping for orders placed Monday through Friday prior to 12:30pm PST. Shipping times depend upon the parcel service selected – typically between 2 and 5 business days.
We only keep credit card information in a secure location through the support of Braintree by PayPal if you choose the option for us to securely store your information for future orders.
Depending on the location you are purchasing from and your reseller status, we charge sales tax in accordance with all local, state, and federal laws.
If you need to swap an item
Returns and Exchanges
We accept returns up to 30 days of receipt of goods. Please see our Refund Policy & Payment for additional information.